Troubleshooting: Clever to Renaissance Login & Material Issues
Clever to Renaissance login and material sync errors are typically caused by incorrect credentials or duplicate accounts. To fix a wrong account login, use a District Admin portal session in an incognito window to select Update Login on the Renaissance app icon and map the correct credentials. For missing materials or classes, verify the student's Enrollment tab in Renaissance Admin and merge or delete any duplicate student profiles causing sync confusion.
When students encounter issues syncing or accessing Renaissance Place via the Clever Portal, it is usually caused by incorrect credentials linked inside Clever or a duplicate account enrollment error.
Issue 1: Student is Logging Into the Wrong Account
If a student clicks Renaissance in Clever but lands in an incorrect or blank account, follow these steps to map the correct credentials.
Step 1: Look up and copy the student’s correct login credentials directly from the Renaissance Admin dashboard.
Step 2: Open a fresh Incognito/Private browser window (this ensures your admin session doesn't interfere with the test).
Step 3: Log in to Clever as a District Administrator and search for the student.
Step 4: Navigate to Support Tools, select Access portal as user, and click Start portal session.
Step 5: Click on the Renaissance Place app icon. When prompted, select Update Login and input the correct Renaissance credentials found in Step 1, then click Save.
Step 6: Close the incognito window and test the student's account on a standard browser to confirm they now auto-log into the correct profile.
Issue 2: Student is Missing Assigned Materials/Classes
If a student can log in but cannot see their assigned materials, assignments, or courses, they are likely missing from the class roster or have a duplicate profile.
Step 1: Open the student's profile in Renaissance and click on the Enrollment tab. Verify they are enrolled in the correct class. If missing, update their enrollment manually.
Step 2: If the enrollment looks correct but they still see nothing, check for a duplicate student account within Renaissance Admin.
Step 3: To identify which duplicate profile Clever is actively trying to talk to, follow Steps 2 through 6 from Issue 1 above using an Incognito window.
Step 4: Once you identify the active Clever-linked profile, ensure that specific profile has the correct class enrollment updated in Renaissance.
Step 5: Delete or merge the unlinked duplicate student profile from Renaissance Admin to prevent future sync confusion.