Gravity Forms: Stripe Payments Guide

When requesting or creating online payment forms for the Foundation Academy website, there are two critical factors to keep in mind: processing fees and the refund policy.

1. Processing Fees

Every online transaction incurs a standard processing fee of approximately 2.9% + $0.30.

To protect your budget, we can build a formula directly into the form that automatically calculates and adds this fee to the user's total.

⚠️ Critical Action Item: > When submitting a form request, you must explicitly state whether you want the processing fees added to the user's total. If you choose not to apply the fee to the user, the cost will be deducted from your final payout, and you will not receive the full expected amount for your event or sale.

2. Refund Policy & Procedures

Handling refunds correctly prevents accounting issues and ensures a smooth experience for our families.

Internal Procedure

If a user requests a refund due to an incorrect registration, submission error, or duplicate payment, the Finance Department must handle it. * Do not tell the user to dispute the charge or handle the refund through their banking institution. Doing so can trigger chargebacks, which may block them from making future payments or registrations on our site.

Public Policy Statement

Please ensure your registrants are aware of our official policy. You can copy and paste the following text directly into your event communications or form descriptions:

Official Refund Policy: Once payments for field trips, clubs, or events have been processed, refunds are not available for any reason. If you notice a duplicate charge on your card, please contact finance@foundationacademy.net to request a review.